Introduction

Welcome to Family Choice.

These Terms & Conditions govern your use of our website and the purchase of products through our online store.

By accessing or using our website, you agree to be bound by these Terms & Conditions.

If you do not agree, please do not use our website.

About Us

Family Choice is operated by FAMILYCHOICE ONLINE LTD.

Company Number: 16635199

Registered Office: 4 Finsbury Road Luton England LU4 9AH

Website: https://www.familychoice.uk

Email: info@familychoice.uk

Telephone: 07913 231459

Eligibility

By placing an order, you confirm that:

• You are at least 18 years old where required by law.
• The information you provide is accurate and complete.
• You are legally capable of entering into a binding contract.

Customer Accounts

When creating an account, you agree to:

• Keep your login details secure.
• Provide accurate and up-to-date information.
• Notify us immediately if you believe your account has been accessed without your permission.

You are responsible for all activity carried out under your account.

Products

We aim to ensure all product descriptions, images, prices and availability are accurate.

However:

• Images are for illustration purposes only.
• Packaging may differ from photographs.
• Product availability may change without notice.
• We reserve the right to discontinue products at any time.

Pricing

All prices shown are in Pounds Sterling (£).

Prices may include VAT where applicable.

Delivery charges, where applicable, will be displayed during checkout before payment.

Although we make every effort to ensure pricing is accurate, genuine pricing errors may occur. If this happens, we will contact you before processing your order.

Orders

Submitting an order does not guarantee acceptance.

A contract is formed only when we send you confirmation that your order has been accepted.

We reserve the right to refuse or cancel any order where:

• Products are unavailable.
• Incorrect pricing has occurred.
• Payment cannot be authorised.
• Fraud is suspected.
• Delivery cannot reasonably be completed.

Payment

Payment must be made at the time of ordering using the payment methods available on our website.

Payment information is processed securely by trusted third-party payment providers.

We do not store your full payment card details.

Delivery

We aim to deliver orders within the estimated delivery times shown during checkout.

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

• Courier companies
• Weather conditions
• Traffic disruptions
• Industrial action
• Circumstances beyond our reasonable control

Risk in the goods passes to you upon successful delivery.

Click & Collect

Where available, customers selecting Click & Collect will be notified when their order is ready.

Orders must be collected within the stated collection period.

Valid identification may be requested upon collection.

Returns and Refunds

Your rights are protected under the Consumer Rights Act 2015 and other applicable UK consumer legislation.

If products are faulty, damaged or incorrectly supplied, please contact us as soon as possible.

For hygiene, food safety and legal reasons, some products cannot be returned unless they are faulty.

Please refer to our separate Returns & Refund Policy for full details.

Age-Restricted Products

Certain products may only be purchased by customers aged 18 years or over.

Where required:

• Age verification may be carried out before dispatch or delivery.
• Proof of age may be requested upon delivery.
• Delivery may be refused if satisfactory proof of age cannot be provided.

Promotions and Discount Codes

Promotional offers:

• Cannot normally be exchanged for cash.
• May have expiry dates.
• May be withdrawn without prior notice.
• May be limited to one use per customer.

Unless expressly stated, promotions cannot be combined.

Intellectual Property

All content on this website, including but not limited to:

• Logos
• Images
• Graphics
• Product descriptions
• Text
• Designs
• Software

is owned by or licensed to FAMILYCHOICE ONLINE LTD and is protected by applicable intellectual property laws.

No content may be copied, reproduced or distributed without our prior written permission.

Acceptable Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorised access to our systems.
• Upload malicious software or viruses.
• Interfere with the operation of the website.
• Use automated tools to extract data without permission.

We reserve the right to suspend or terminate accounts that breach these Terms.

Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Subject to applicable law, FAMILYCHOICE ONLINE LTD shall not be liable for indirect or consequential losses arising from your use of the website or the purchase of products.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for their content, policies or practices.

Marketplace (Future Seller Platform)

Family Choice may allow independent retailers or third-party sellers to offer products through the website.

Where products are supplied by third-party sellers:

• Product availability and descriptions remain the responsibility of the relevant seller.
• We may facilitate payment and customer support where applicable.
• Additional seller-specific terms may apply and will be displayed where relevant.

Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including natural disasters, pandemics, government actions, power failures, cyber incidents, transport disruptions or industrial disputes.

Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will take effect once published on this website.

Continued use of the website constitutes acceptance of the updated Terms.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

FAMILYCHOICE ONLINE LTD

4 Finsbury Road Luton England LU4 9AH

Website: https://www.familychoice.uk

Email: info@familychoice.uk

Telephone: 07913 231459